Refund Policy

Refund Policy

At Auction Hood, we always strive our best to provide you 100% satisfaction. The product sold by us will be 100% authentic. However, in case of any dissatisfaction, our refund policy will safeguard your interests.
The following EXCEPTIONS and RULES apply to this Policy:
  • If you happen to receive a defective tea pack, you can raise a returns and replacement query by sending an email to refund@auctionhood.bigassert.com within 07 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be open or tampered with.
  • In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order. Once the quality check is done, you will be reimbursed the amount paid to the original payment mode with shipping costs, if self-shipped. This is subject to your return having met the requirements of this Policy.